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Support

Get help with Xovera

Support is handled by email. There's no ticket portal to sign up for — write to us and a person replies.

Contact us

Email hello@xovera.io for anything — bugs, billing, the GoHighLevel integration, API questions, or account and data requests.

Email support

What to include

The more of this you send, the faster we can help:

  • • The email address on your Xovera account.
  • • What you expected to happen, and what happened instead.
  • • For a meeting problem: the meeting title and roughly when it ran.
  • • For a GoHighLevel problem: the location (sub-account) name, and whether you installed at agency or location level.
  • • For an API problem: the endpoint, the HTTP status you got, and the key prefix (e.g. rsn_live_ab12c) — never send the full key.

Response times

We answer email during UK/AU business hours and usually reply within one business day. Anything affecting recording, transcription, or CRM sync is prioritised over general questions.

Common issues

The notetaker didn't join my meeting
Check that the event is on a calendar connected under Settings → Calendars, and that it has a Google Meet, Zoom or Microsoft Teams link attached. Events with no joinable link can't be attended — you can upload the recording afterwards instead.
Meeting notes aren't reaching GoHighLevel
Xovera matches attendees to GoHighLevel contacts by email address. If the attendee's email isn't on a contact record there is nothing to attach the note to. Confirm the CRM connection under Settings → Integrations, then see the GoHighLevel setup guide.
A transcript or summary looks wrong or is missing
Summaries are generated after the recording finishes processing, so a very recent meeting may still be in progress. If a summary is clearly wrong, email us the meeting title and approximate time and we'll look at what happened.
I can't add teammates
Workspace members are managed under Settings → Members, which is admin-only. If your plan has a seat limit you'll be prompted when you reach it.
API requests are returning 401 or 429
401 means the API key is missing, malformed, or has been revoked — keys are shown once at creation and can be re-issued from Settings → API. 429 means you've exceeded 120 requests per minute for that key. Full details in the API documentation.
I want my data deleted
Email us from the address on the account and we'll action it. See the privacy policy for what we store and why.

Documentation